If you want to change or upgrade your DStv package, several methods are available that you can try. You can choose from the following options:
- SMS
- USSD code
- Customer care
- Online self-service portal
- MyDStv app
Each method has advantages and disadvantages, and the time it takes to finish depends on the one you choose. I will explain each method in detail in this article and provide simple steps to help on how to change or upgrade DStv package.
Let’s get started!
How to Change or Upgrade DStv Package via SMS
One of the easiest and fastest ways to change or upgrade your DStv package is via SMS. All you need is your phone and your DStv smartcard or IUC number. Here are the steps to follow:
- Compose a new SMS with the format: UPGRADE [smartcard number] [package code]. For example, if you want to upgrade from DStv Padi to DStv Yanga, and your smartcard number is 1234567890, your SMS should be UPGRADE 1234567890 YANGA.
- Send the SMS to 288 or 30333.
- You will receive a confirmation SMS from DStv indicating that your request has been received and processed.
- Enjoy your new DStv package.
How to Change or Upgrade DStv Package Using USSD Code
Another easy and fast way to change or upgrade your DStv package is by using USSD code. To change or upgrade your DStv package using USSD code, follow the instructions below:
- Dial *288# on your phone.
- You will see a menu with different options, such as:
- Select option 3 (Change package) by typing 3 and pressing send.
- You will be asked to enter your DStv smartcard number. Type your smartcard number and press send.
- Select the package you want to switch to by typing the corresponding number and pressing send to make any payment.
- You will receive a confirmation message from DStv indicating that your request has been received and processed.
How to Change or Upgrade DStv Package on WhatsApp
To change or upgrade your DStv package on WhatsApp, follow the instructions below:
- Save the DStv WhatsApp number +234 908 236 8533 on your phone contacts.
- Open your WhatsApp app and start a chat with the DStv WhatsApp number.
- You will see a welcome message from DStv asking you to enter your smartcard number to start.
- Type your DStv smartcard number and press send.
- Select option 3 (Change package) by typing 3 and pressing send.
- Select the package you want to switch to by typing the corresponding number and pressing send.
- You will receive a confirmation message from DStv indicating that your request has been received and processed.
- You will also receive a notification on your TV screen informing you that your package has been changed or upgraded.
How to Change or Upgrade DStv Package via Customer Care
To change or upgrade your DStv package via customer care, you need your phone, DStv smartcard number, and personal identification number (PIN). Here are the steps to follow:
- Call the DStv customer care number 0803 900 3788.
- Select the option to connect with a customer care agent, who will greet you and ask for your DStv smartcard or IUC number.
- Provide your DStv smartcard or IUC number to the agent.
- Tell the agent that you want to change or upgrade your DStv package, and specify the package you want to switch to.
- The agent will confirm your request and process it for you.
- You will receive a confirmation message from DStv indicating that your request has been received and processed.
- Follow other instructions to complete the change or upgrade.
How to Change or Upgrade DStv Package Online via Self-Service Portal
To change or upgrade your DStv package online via the self-service portal, here are the steps to follow:
- Visit the DStv self-service portal on your browser.
- Log in to your DStv account using your email address, phone number, and password.
- Click on the “More” tab on the top right corner of the page.
- Click on the “Change Package” button on the left side of the page.
- Select the package you want to switch to by clicking the “Change” button below the package name.
- You will be redirected to a payment page to choose your preferred payment method and complete your payment.
- You will receive a confirmation email from DStv indicating that your request has been received and processed.
- You will also receive a notification on your TV screen informing you that your package has been changed or upgraded.
How to Change or Upgrade DStv Package Using the MyDStv App
To change or upgrade your DStv package using the MyDStv app, follow the instructions below:
- Download the MyDStv app on your smartphone from the Google Play Store or the Apple App Store.
- Open the MyDStv app and log in to your DStv account using your email address, phone number, and password.
- Tap the “More” “Account” tab on the bottom right corner of the screen.
- Tap the “Change Package” button on the top of the screen.
- Select the package you want to switch to by tapping the “Change” button below the package name.
- You will be redirected to a payment page to choose your preferred payment method and complete your payment.
- You will receive a confirmation message from DStv when the change or upgrade is complete.
Conclusion
Changing or upgrading your DStv package is a simple and easy process you can do through any of the methods discussed in this article. Whether you prefer SMS, USSD code, WhatsApp, customer care, online, or app, you can switch to the package that best suits your needs and budget in minutes.
However, before you change or upgrade your DStv package, you should consider some factors, such as:
- The channels and content that you want to watch and enjoy.
- The features and benefits that you want to access and use.
- The price and affordability of the package that you want to switch to.
- The availability and convenience of the method that you want to use.
Considering these factors, you can make an informed and smart decision to enhance your DStv experience and satisfaction.
If you have any questions, feedback or issues with changing or upgrading your package/Bouquet, don’t hesitate to get in touch with the multichoice customer support team for further assistance.
Frequently Asked Questions
Can I Upgrade My Current DStv Package?
You can upgrade your current DStv package to higher, offering more channels and content. For example, you can upgrade DStv Padi to DStv Yanga or DStv Compact to DStv Compact Plus. To upgrade your DStv package, you can use any methods discussed in this article, such as SMS, USSD code, WhatsApp, customer care, online, or app.
What Is the Code to Upgrade Your DStv Package?
The code to upgrade your DStv package depends on the method that you want to use. If you want to use SMS, the code is UPGRADE [smartcard number] [package code]. For example, if you want to upgrade from DStv Padi to DStv Yanga, and your smartcard number is 1234567890, your SMS should be UPGRADE 1234567890 YANGA. If you want to use the USSD code, the code is *288#. If you want to use WhatsApp, the number is +234 908 236 8533.
Can I Change My DStv Package on WhatsApp?
Yes, you can change your DStv package on WhatsApp. WhatsApp is a messaging app that allows you to chat with DStv and access various services, such as paying for your subscription, clearing error codes, changing your package, reconnecting, updating your details, checking your balance, and getting help and support. To change your DStv package on WhatsApp, save the DStv WhatsApp number +234 908 236 8533 on your phone contacts, open your WhatsApp app, start a chat with the DStv WhatsApp number and follow the prompts.
How Do I Update My DStv Details?
You can update your DStv details, such as your name, phone number, email address, and physical address. The easiest and fastest way to update your DStv details is online via the self-service portal. To update your DStv details online, log in to your DStv account, click on the “More” tab, and click on the “Edit Details” button. You can then edit your details and save your changes.
How Long Does a DStv Upgrade/Update Take?
A DStv upgrade or update usually takes a few minutes to complete, depending on the method you use and your network connection. You will receive a confirmation message from DStv and a notification on your TV screen when your upgrade or update is done.
However, if you experience any delays or errors, you can contact customer care or use the self-service portal to clear the error codes and reconnect your service.
