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How to Deactivate MTN Call Forwarding: A Step By Step Guide!

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Have you ever wanted to divert your incoming calls to another phone number or voicemail when you are busy, unreachable, or not answering? If yes, then you might have used the MTN call forwarding service. This service allows you to forward your calls to any local number of your choice, depending on the call scenario. However, there might be times when you want to cancel the call forwarding and receive calls on your original number. 

In this article, I will show you how to deactivate MTN call forwarding quickly in a matter of seconds. Without further ado, let’s dive in!

How to Deactivate MTN Call Forwarding: A Step By Step Guide!

What is MTN Call Forwarding?

With the MTN call forwarding feature, you can redirect your incoming calls to another phone number, whether it’s a mobile or fixed line, or even your voicemail. Call forwarding is useful when you’re busy, unreachable, or unable to answer calls. 

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For instance, you can forward calls to your office number while in a meeting, your spouse’s number when traveling, or your voicemail when you don’t want to be disturbed.

How to Check MTN Call Forwarding Status

Before you deactivate call forwarding on your registered MTN SIM card, it’s essential to check if any call forwarding is active on your line. To check the status of call forwarding on your MTN SIM card, dial the following code:

Dial *#21# to check the status of call forwarding on your MTN line. You will see a message on your screen showing whether call forwarding is active on your mobile number.

How to Deactivate MTN Call Forwarding

To deactivate call forwarding on your MTN line, dial any of the code below depending on the type of call forwarding that’s active on your line:

How to Deactivate MTN Call Forwarding When You’re Busy

To deactivate an active call forwarding on your line when you’re busy, dial ##67#. Alternatively, dial ##61# to cancel call forwarding on your phone when you’re busy.

How to Deactivate MTN Call Forwarding When Unreachable

To deactivate unreachable call forwarding, dial ##62# from your phone and you’ll receive a prompt that call forwarding has been successfully deactivated.

How to Deactivate MTN Call Forwarding When Unanswered

If you have an active MTN call forwarding for Unanswered calls, go to your phone and open your dialer and dial ##61# to deactivate. 

How to Deactivate MTN Call Forwarding When Your Phone is Off

Dial ##62# to cancel all call forwarding when your phone is switched off. Wait until you get a message that it’s successful. If you don’t get any message or you get an error message, wait for a few seconds and try again.

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How to Deactivate All MTN Call Forwarding

You can cancel all call forwarding by dialing ##002#. This will deactivate all types of call forwarding at once instead of deactivating the active call forwarding service one after another.

Alternatively, to deactivate all Call Forwarding, dial ##21# to cancel all active call forwarding  on your MTN line.

Benefits of MTN Call Forwarding

Here are some advantages to consider:

  1. Never miss important calls while you are unavailable.
  2. Avoid roaming charges when traveling abroad by forwarding calls to a local number.
  3. Manage multiple phone numbers with one device by forwarding calls from one SIM card to another.
  4. Protect your privacy by forwarding calls from unknown or unwanted callers to voicemail.

Drawbacks of MTN Call Forwarding

Although the MTN call forwarding service can be helpful, it also has some drawbacks to keep in mind. These include:

  1. You will be charged for any forwarded calls based on your current call rate to the destination number.
  2. While call forwarding is active, you will not receive any SMS or USSD notifications on your original number.
  3. Other services such as call waiting, call holding, or conference calling will not be available while the call forwarding feature is activated.

Frequently Asked Questions: How to Deactivate MTN Call Forwarding

How Much Does MTN Charge for Call Forwarding?

MTN charges for the forwarded calls based on your current call rate to the destination phone number. For example, if your call rate to MTN numbers is 11k/sec, then you will pay that amount for any call forwarded to another MTN line.

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Can I Forward Calls to International Numbers?

No, you cannot forward calls to international numbers. The destination phone number must be located within your home country.

Can I Receive SMS or USSD Notifications While the Call Forwarding is Active?

No, you cannot receive any SMS or USSD notifications on your original number while the call forwarding is active.

What Is the Code to Deactivate Call Forwarding on MTN?

The code to deactivate call forwarding on MTN  is ##002#. You can dial this code from your phone’s keypad and it will disable all call forwarding settings on your line.

How Do I Know if Call Forwarding Is Activated on My MTN Line?

You can check if call forwarding is activated on your MTN line by dialing ##21#. This code will display a message on your phone indicating whether or not call forwarding is enabled.

What Are the Different Types of Call Forwarding on MTN?

There are three different types of call forwarding on MTN Nigeria:

  • Unconditional call forwarding: This type of call forwarding will divert all incoming calls to the number you specify, regardless of whether or not your phone is busy or ringing.
  • Busy call forwarding: This type of call forwarding will divert incoming calls to the number you choose only if your phone is busy.
  • No answer call forwarding: This type of call forwarding will divert incoming calls to any number of your choice when your call is not answer after a certain number of rings.

How Much Does Call Forwarding Cost on MTN?

Call forwarding on MTN Nigeria is free to activate and deactivate. However, there may be a charge for the number of minutes that your calls are forwarded. The exact charge will depend on your MTN tariff plan.

Is There a Time Limit for Call Forwarding on MTN?

There is no time limit for call forwarding on MTN. You can keep your call forwarding settings active for as long as you choose. Also, you  can deactivate them at any time.

Conclusion

MTN call forwarding is a very useful service that allows you to divert your incoming calls to another phone of your choice. This service is helpful when you’re in an area with no network coverage, busy, or your phone is switched off.

If you’ve followed the tips in this article carefully, you can now deactivate call forwarding on your MTN line. If you need further assistance, call MTN customer care on 300. Stay connected with MTN!