Upgrading your prepaid meter is important to ensuring accurate electricity billing and quality service from KAEDCO. Older analog meters become less reliable as technology improves, and upgrading to a smart digital meter becomes necessary. The upgrade process is relatively quick and straightforward, especially if you understand what to expect and come prepared.
This article provides a step-by-step guide on How to Upgrade KAEDCO Prepaid Meter. Continue reading to learn how to quickly upgrade your prepaid meter to fix any issues with your Kaduna Electric Distribution Company prepaid meter.
Let’s begin!
Signs Your Meter Needs An Upgrade
Here are some signs that your meter is due for an upgrade:
- You are unable to recharge or load tokens.
- Your meter gives inaccurate readings.
- Check your vending receipt or token; the meter has been rolled over if KRN 2 is written. If, however, KRN 1 is written on it, it requires upgrading.
If you notice any of these issues, contacting KAEDCO to request a meter upgrade is recommended. An outdated meter can cause you issues, and updating it would eliminate any issues you may be experiencing.
Now that you can tell if your meter needs an upgrade or not, let’s get to know how to get the KCT tokens and how to load them by following the instructions below:
How to get KAEDCO KCT Code
Before the upgrade process, you’ll need your KAEDCO KCT recharge token. This is a unique code used to recharge KAEDCO prepaid meters. Follow the instructions below to get your KCT code for your prepaid meter:
- Visit the nearest KAEDCO office in person
- Request for the KCT code in person
- You’ll be required to buy tokens for your prepaid meter.
- Once you get the token, you’ll also receive two (2) KCT codes
- Load the two (2) codes on your meter and the recharge token to complete the upgrade.
How to Load KAEDCO KCT Code
Once you have the KCT codes, you can load them onto your prepaid meter. To do this, follow these steps:
- Input the first KCT code (KCT1) into your meter. This will wipe off the old meter settings.
- Input the second KCT code (KCT2) into your meter. This will upgrade your meter to the new STS platform.
- Input the last 20-digit token to load the purchased energy units into the meter.
How to Upgrade KAEDCO Prepaid Meter
Once you’ve received the KCT codes and the recharge tokens, follow the instructions below to carry out the upgrade:
- Visit the nearest KAEDCO office in person
- Request for the KCT code in person
- You’ll be required to buy tokens for your prepaid meter.
- Once you get the token, you’ll also receive two (2) KCT codes
- Load the two (2) codes on your meter and the recharge token to complete the upgrade.
- Input the first KCT code (KCT1) into your meter. This will wipe off the old meter settings.
- Input the second KCT code (KCT2) into your meter. This will upgrade your meter to the new STS platform.
- Input the last 20-digit token to load the purchased energy units into the meter.
Things to Note About The Meter Upgrade:
- Any unused energy tokens you have must be loaded before August 1st, 2023. After that date, they will become invalid and unusable.
- The upgrade will not affect your existing credit unit balance on the meter. This means you will retain all credit during the process.
- Once your meter is upgraded with the KCTs, you won’t need to do it again.
If your meter fails to load energy tokens after being upgraded with the KCTs, contact Kaduna Electric for assistance. They will investigate the issue and help you get your meter working properly again.
Conclusion
That’s it on How to upgrade KAEDCO Prepaid Meter. When you upgrade your KAEDCO prepaid meter, you can enjoy benefits such as accurate billing, no disconnections due to token rejection, and access to new features.
If your meter fails to load energy tokens after being upgraded with the KCTs, contact Kaduna Electric for assistance. They will investigate the issue and help you get your meter working properly again.
Frequently Asked Questions:
Is There Any Charge for Upgrading My Prepaid Meter?
No, Kaduna electric does this as a free service to customers with older/faulty meters.
Can I Upgrade My Meter if I Have Outstanding Electricity Bills?
You can upgrade your meter if you have outstanding electricity bills. However, you may be required to clear any outstanding if you get a new meter.
What Happens to the Credit Balance on My Old Meter?
Your credit balance is transferred to your upgraded meter.
Can I Still Purchase Recharge Vouchers After the Upgrade?
You can use the same code you purchased to load units on your prepaid meter.
Who Do I Contact for Questions About My Meter Upgrade Appointment?
Call the KAEDCO customer care hotline at 08174035711 or 08189884459
