How to Do 9mobile SIM Swap

Kindly share

Is your 9mobile SIM lost or damaged, and you’re wondering how to retrieve your line and keep your old number? Or have you ever wanted to upgrade your SIM card to a new one without changing your phone number? If you answered yes to these questions, you should know how to do 9mobile SIM swap. 

In this blog post, I will show you how to do 9mobile SIM swap in simple steps. You will also learn about the requirements for a SIM Swap and answers to some frequently asked questions. So, if you’re ready to retrieve your line, keep reading!

How to Do 9mobile SIM Swap

Table of Contents

9mobile SIM Swap Requirements 

Before you can do a 9mobile SIM swap, you need to have some documents and items ready:

  1. A valid means of identification, such as your NIN. Your NIN is very important because it will be linked to your number.
  2. A SIM pack or other evidence of SIM card ownership.
  3. An Affidavit (optional) if the SIM was stolen or you’re doing the SIM Swap for someone else.
Also Read:  9mobile Data Full Troubleshooting Guide: All Issues Resolved!

Note: If you don’t have your SIM pack or evidence of ownership, you can still do a SIM swap by providing your phone number and answering some security questions. Also, you’ll have to pay for the new SIM, but the SIM Swap is free.

How to Do 9mobile SIM Swap

Do the following instructions to retrieve your lost or damaged 9mobile SIM Card quickly:

  1. Locate the nearest 9mobile Experience Center or authorized dealer close to you.
  2. Go to the experience center or dealer with your NIN and your SIM pack or other evidence of ownership
  3. Tell the customer service agent that you want to do a SIM swap and provide them with your phone number and other details
  4. Pay the fee for the new SIM card. The customer service agent will do the SIM swap, give you a new SIM card, and help you activate it.

How to Activate Your New SIM Card

After you have received your new SIM card, you need to activate it before you can use it. To activate your new SIM card, follow these steps:

  1. Insert your new SIM card into your phone and switch it on
  2. Dial any number OR send an SMS OR attempt a browsing session to activate the line.
  3. Recharge the Line after activation. Checkout other ways to recharge 9mobile Airtime in the blog post.

Note: Ensure to make a call, send an SMS or carrying out a browsing session, within 48 hours to avoid barring.

Frequently Asked Questions

How Long Does It Take To Do a 9mobile SIM Swap?

A 9mobile SIM swap typically takes about 15 minutes to complete. The process includes verifying your identity, providing the necessary documentation, and activating the new SIM card.

Also Read:  How To Make Receivers Pay Call On MTN, GLO, Airtel & 9mobile

What Documents Do I Need for a 9mobile SIM Swap?

To complete a 9mobile SIM Swap, you will need to provide the following documents:

  1. A valid form of identification, such as a Nigerian national identity card, passport, or driver’s license.
  2. The SIM pack or other evidence of ownership of the SIM.

Can I Do a 9mobile SIM Swap Online?

No, you cannot currently do a 9mobile SIM swap online. You must visit a 9mobile Experience Centre to complete the process.

How Much Does it Cost to Retrieve 9mobile SIM

A 9mobile SIM swap is free of charge but you’ll have to pay for the new SIM card.

Where Can I Do a 9mobile SIM Swap?

You can do a 9mobile SIM swap at any 9mobile Experience Centre.

What Happens if I Lose My 9mobile SIM?

If you lose your 9mobile SIM, you will need to contact 9mobile customer care to block your SIM card. You can then visit a 9MOBILE Experience Centre to request a new SIM card.

What Happens if My 9mobile SIM Is Blocked?

If your 9mobile SIM is blocked, you will not be able to make or receive calls, send or receive text messages, or use data. You will need to contact 9mobile customer care to unblock your SIM card.

How Do I Change to an eSIM on 9mobile?

To change to an eSIM on 9mobile, you will need to visit a 9mobile experience Centre. Check our article on 9mobile eSIM for more information on how to change to an eSIM.

How Do I Port My Number to 9mobile?

Visit any 9mobile experience center close to you to port to 9mobile. Check our article on Porting to 9mobile  for more information on how to switch to 9mobile from any network.

Also Read:  How to Unshare 9mobile Data and Save Money: A Practical Guide!

Can I Keep My Old Numbers and Plan After a SIM Swap?

Yes, you can. A SIM swap does not change your number.


I hope you have learned how to do 9mobile SIM swap in this blog post. Doing a SIM swap can help you keep your old number, enjoy better network services, and access more features on your phone. 

To do a SIM swap, visit any 9mobile store or agent near you with a valid ID and proof of ownership to do the swap.

If you have any questions or issues with the SIM Swap, contact 9mobile customer care for further assistance. Stay Connected with 9mobile!