If you’re experiencing difficulties with 9mobile codes, it’s likely because of the recent implementation of NCC (Nigeria Communication Commission) harmonized short codes. Dealing with error messages can be frustrating, however, there’s no need to worry because this article will help you fix that.
In this blog post, you’ll find tips to troubleshoot 9mobile USSD codes not working so you can resolve the issue and get your Line working again quickly. Let’s begin!
9mobile USSD Codes Not Working
As of May 17th, 9mobile codes were changed to align with the newly introduced NCC harmonized short codes. This change is in line with the NCC’s consumer-centric approach to telecoms regulation.
Below is a list of both the new and old USSD codes, this should help you figure out if you’re using the correct USSD code while dialing for a service as using the wrong USSD code is the major reason why you’re getting error codes and the USSD code isn’t working.
Here are the old and new NCC Harmonized USSD codes for 9mobile in Nigeria:
| Service | Old 9mobile Code | New Harmonized Code |
|---|---|---|
| Check Balance | *222# | *310# |
| Recharge Airtime | *222# | *311# |
| Data Plan | *229# | *312# |
| Data Balance | *228# | *323# |
| Borrow Airtime | *665# | *303# |
| Share Data | *229# | *321# |
| Customer Care | 200 | 300 |
So, check the list above and make sure that you’re dialing the correct code. If you’re sure you’re dialing the correct code and the 9mobile USSD Code is still not working, try the following troubleshooting tips:
How to Trouble 9mobile USSD Codes Not Working
Here are some tips to try if 9Mobile USSD codes are not working:
- Check if you have network coverage. Move to an area with better signal reception and try the USSD code again.
- Check and confirm that you’re using dialing the correct USSD code. If you’re dialing the old 9mobile USSD code, you’ll get error messages and it won’t work. So, make sure that you’re dialing the new NCC harmonized short codes.
- Restart your phone. Sometimes, turning your phone off and on again can resolve temporary network issues.
- Make sure your phone is not in airplane mode. USSD codes do not work when airplane mode is active.
9mobile USSD Error MessagesÂ
There are a few error messages that you might see if your 9mobile USSD codes are not working. Here are some of the most common ones:
-
-
- Invalid code” – If you get this code, you dialed the wrong code. To fix this problem, dial the correct code.
- “Insufficient balance” – If you get an insufficient balance, you need to recharge your data or airtime balance.
- “Network error” – 9mobile is simply having a network issue. Try again later.
- “Service unavailable” – If you get this error, 9mobile is simply having a network issue. Wait for some few minutes and try again later.
- “Please try again later.” – Simply wait for some few minutes or hours and try again.
-
9mobile USSD Code Not Working Today
If a particular USSD code is not working for you today, here are some troubleshooting tips:
- Sometimes, USSD codes may temporarily stop working due to network issues or maintenance on 9mobile’s systems. This is usually resolved within a short period.
- Try redialing the USSD code after a few minutes – the network issue may have been resolved.
- Restart your phone and try the USSD code again
Frequently Asked Questions:
Why are My 9mobile USSD Codes Not Working?
There are a few reasons why your 9mobile USSD codes might not work. One possibility is that you need to enter the code correctly. Another possibility is that there is a problem with your network connection. You can restart your phone or check your network settings to see if that fixes the problem.
Why Can’t I Use USSD Code?
If you’re getting a connection error or invalid MMI code message, use the correct MMI code for 9mobile. If that doesn’t work, try restarting your phone and redial the code.
How Do I Contact 9mobile Customer Care?
Dial 300 to speak to a 9mobile customer support agent from your 9mobile line. Also, you can contact 9mobile via mail to and wait for a response from them.
Conclusion
If you’ve been facing difficulties with 9mobile USSD codes, it is likely due to the recent implementation of NCC harmonized short codes. This change aligns with the NCC’s consumer-centric approach to telecoms regulation.Â
However, you don’t need to worry because I have provided the updated working codes to resolve these issues. Remember to use the correct USSD codes and save them for future reference if you encounter any further issues. Checkout the List of All the New USSD Codes for MTN, Airtel, GLO & 9mobile for a comprehensive list of the new working codes for all networks.
