Netflix Not Working: How to Troubleshoot

Is Netflix down? If you are having problems with accessing your Netflix account or watching your favourite shows, this article will show you how to troubleshoot Netflix not working and fix the problem yourself.

By following the troubleshooting tips in this article, you should be able to fix the issue you’re having without any interruptions or issues again. 

Let’s get started!

 

Netflix Not Working: How to Troubleshoot

If you’re having issues with your Netflix account or the device you’re watching Netflix, try the following troubleshooting:

1. First, you need to confirm if your device is connected to the internet and there is no downtime. Try to browse on your phone to check if the network is working. Also, try rebooting your router or internet device to fix the problem. If the problem is not with the network connection after you’ve confirmed, try the next troubleshooting tip.
2. Next, Close the Netflix app and wait for some few minutes before restarting it. While waiting, try confirming that your Netwok is working well and restarting your TV.
3. Try to update your TV, Laptop or mobile device firmware as an outdated device may be causing the issues with your Netflix account.
4. If you’re seeing error codes on your screen. Check out how to clear Netflix error codes to remove the error codes from your screen.

Netflix Not Working on Smart TV

If you’re having trouble using Netflix on your smart TV, there could be several reasons behind it. Some common causes of Netflix not working on smart TVs include a poor internet connection, outdated apps, corrupted app data, or device issues. To resolve the issue, try the following tips:

1. Check your internet connection to make sure that it is working fine. You may need to switch networks or restart your home internet connection to reset the connection and improve the internet connection.
2. Make sure your Netflix app is up-to-date. You can check for updates by going to your smart TV’s app store or settings. If an update is available, download it and install it. This may help fix any bugs or glitches affecting the app’s performance.
3. If the issue continues, you need to turn off your TV and internet connection for a while. Wait for about 2-3 minutes before restarting and then try using Netflix again to see if it works well.
4. If the Netflix app is still not working, you can try clearing the app data. To do this, go to the settings or storage on your smart TV and select the Netflix app. Then, choose the option to clear data or cache. Note that this may log you out of the Netflix app, so you’ll need to sign in again.

Netflix Not Working on TV but Works on Phone

If Netflix is working on your TV but doesn’t work on your phone then the issue is most likely with your phone, try the following tips to troubleshoot:

1. First, Go to settings and locate Netflix, clear the apps cache files and try again. If the issue continues, delete the app’s data and login again. This should fix the problem.
2. If the issue continues, restart your phone and open the Netflix app. Restarting your device will most likely fix the problem, so do it to see if that helps.
3. If none of the tips above helps, check to ensure that your phone is up to date. Try updating it to see if this helps to solve the problem.

If the issue persists, contact the Netflix customer support team for further assistance.

Netflix Not Working on Android Phone

Try the following troubleshooting tips if Netflix is not working on your Android phone:

1. Check Your Internet Connection to ensure your Android phone is connected to a stable and fast internet connection. If your internet speed is too slow or unstable, try  switching to a different network to see if that works better as it usually improves the network.
2. One of the easiest ways to fix Netflix not working on Android phones is to clear the app’s cache. This will remove any temporary file that is slowing down or corrupting the app.
3. If clearing the cache doesn’t resolve the issue, try reinstalling the Netflix app. All you need to do is delete the app and download it again then login with your Netflix account details.
4. Make sure that the Netflix app is up-to-date. Check your device app store to make sure it is updated. Also, make sure your android device firmware is updated and security patches are updated to the latest version.

Netflix Not Working on Samsung TV 

If Netflix isWorking on your Samsung TV, try the following tips to troubleshoot the issue:

1. Make sure your Samsung TV is connected to a stable and fast internet connection. Go to the network settings on your TV and ensure that it is connected to a network or WI-FI connection. You may need to switch to a different network if your network is not working correctly.
2. Ensure your Samsung TV is compatible with Netflix. Check the list, and if you can’t find your TV, you can get a compatible TV or stream from your phone or Laptop device.
3. Restart your TV and wait for about 60 seconds, then turn it back ON and launch the Netflix App. 

How to Fix Netflix Not Working on Laptop but Works on Phone

To troubleshoot Netflix not working on a laptop but working on a phone, do the following:

1. If you’re using the Netflix app, make sure it is updated to the latest version. If you’re watching on the web on a browser, make sure that the browser is running the latest version.
2. Some extensions or add-ons on your browser may interfere with the Netflix website and cause it not to work. Turn off any extension you suspect is causing the issue or use another browser to access the Netflix website.
3. Some firewall or antivirus software on your laptop may block or restrict the Netflix website and cause it not to work. Try to temporarily turn off the firewall or antivirus on your Laptop or add the Netflix website to the whitelist or exceptions on the firewall.

Netflix Says ‘Unable to Connect to Netflix’

To troubleshoot, Netflix says ‘unable to connect to Netflix’, try the following tips:

• Make sure your internet speed is fast enough to stream Netflix. If your internet speed is too slow or unstable, you may need to contact your internet service provider or switch to a different network.
• Restart your router or modem then wait a few minutes until the device is fully restarted and connected to the internet.
• Make sure your device or app is updated to the latest version. You can check for updates by going to the settings or system on your device and selecting the option to check for updates or software updates. If there is an update available, download and install it. This may improve the compatibility and security of your device, app, and Netflix.

How to Troubleshoot Netflix Not Working on Sky Q

Try the following troubleshooting tips if Netflix is not working on Sky Q:

• Ensure you have a valid and active Sky Q and Netflix subscription. You can check your subscription by going to the settings or account on your Sky Q and selecting the option to manage the account or manage the package. You can also check your subscription by going to the Netflix website or the Netflix app and signing in to your account. If your subscription is expired or canceled, you may need to renew or reactivate it.
• Refresh the Netflix app. You can refresh the Netflix app by pressing the home button on your Sky Q remote and selecting the Netflix app again. This will clear some cache or memory that is slowing down the app.
• If refreshing the Netflix app does not work, you can reboot the Sky Q box. You can reboot the Sky Q box by unplugging it from the power source, plugging it back in, or pressing the standby button on your Sky Q remote and holding it for five seconds.

How to Fix Black Screen With No Sound

To troubleshoot a black screen with no sound, you can try the following solutions:

• Adjust the brightness. You can do this by going to the settings or display on your device or app and selecting the option to adjust brightness or brightness level. You can also try using a different device or app to see if the problem persists.
• Change the audio output. You can change the audio output by going to the settings or sound on your device or app and selecting the option to change audio production or audio device. You can also try using a different audio output or device, such as headphones, speakers, or Bluetooth, to see if the problem persists.

Wrapping Up

I have shown you how to troubleshoot Netflix not working on devices like smart TVs, phones, laptops, Samsung TVs, Sky Q, and more. I have provided some possible causes and solutions for each problem, tips, and best practices for enjoying Netflix without any issues. Read about how to share your Netflix account to share your subscription with your friends and family.

I hope this article has been helpful and informative for you. If you still have any issues or need help troubleshooting your problems, contact the Netflix support team for further assistance.

Frequently Asked Questions

Why Is My Netflix Not Loading Properly?

Your Netflix may load poorly due to a slow or unstable internet connection, a faulty or outdated device or App, a corrupted or full cache or storage, or a Netflix service outage. To fix this problem, improve your network connection or try to add a Wi-Fi Extender to increase the range of the WI-FI connection.

Why Does Netflix Keep Crashing?

A bug or glitch in the App, a compatibility issue, or a security issue with your device or software can cause this. Try restarting your App or device, updating your App or device, or disabling or uninstalling other apps or programs to fix these problems.

Why Is It Taking Forever for Netflix to Load?

These may be due to your internet plan’s low bandwidth or data limit or a high resolution or quality setting on your Netflix app. You can try selecting a lower video quality to fix this and then check your internet connection and ensure it’s working fine.

 How Do I Clear My Netflix Cache? 

Clearing the Netflix cache can improve the App’s performance and fix some issues. The steps to remove the Netflix cache may vary depending on your device. Locate the App on your device, go to its settings, and look for the option to clear the cache. Be careful not to remove the App’s data, as you will lose all your information.

Why Is My Netflix Black Screen? 

Seeing a black screen with no sound when you try to watch Netflix can be caused by various factors, such as a device or app issue. Ensure your data connection is working well and your TV has no problem playing something else. If that shows well, it means your TV is working well. Restart the Netflix app and wait for some time before trying again.