Netflix Error codes can be frustrating when watching a movie or a TV show. It gets more frustrating when codes like NW-6-500, NSES-404, and tvq-pb-101 appear on your screen without explaining how to resolve them. Thankfully, you can clear those error codes with the tips in this article.
This guide will provide an overview of the most common error codes and ‘How to Clear Netflix Error Codes’ and get back to watching your favourite shows in no time. We’ll cover errors related to playback, connectivity, server issues, and account authentication so you can quickly know the problem and apply the right fix.
Let’s begin
How to Clear Netflix Error Codes
Below are some of the most common Netflix error codes you may encounter while watching Netflix with troubleshooting tips to fix the problem.
Netflix Error NW-6-500
Netflix error code NW-6-500 can appear when a streaming device’s cached information needs to be refreshed. To fix this error, do the following:
Clear the cache data for the Netflix app from your device settings, then restart your device. Open the Netflix app again. If the error persists, restart your router or internet connection and ensure that you turn off any active VPN service.
Contact the Netflix support team for assistance if the error code doesn’t go away.
Netflix Error NSES-404
If you get the message, “Lost your way? Sorry we can’t find that page”. This error usually appears if there’s an issue with your web browser, the Netflix app, or the page you’re trying to reach doesn’t exist. To fix this, ensure your browser or the Netflix app is updated – you can check for updates on your device app store.
Also, turn off any VPN services or extensions if you’re using a web browser, as they may stop the page from loading. Try clearing the browser’s cookies or the Netflix cache files to fix the problem.
Netflix Error tvq-pb-101
The tvq-pb-101 error occurs when the Netflix app fails to play content. To fix this, update the app to the latest version because older versions can have bugs that may be responsible for the issues.
If that doesn’t work, reboot your device and update it to the latest firmware version. You can also try deleting and reinstalling the Netflix app to see if this fixes the problem; make sure you have a stable internet connection while at it.
Netflix Error tvq-st-138 tvq-st-142
The Netflix error code tvq-st-138 usually happens when a network connectivity issue prevents your device from reaching or connecting to Netflix. The error code tvq-st-142 can be fixed by restarting your modem, router, or internet connection.
If that doesn’t work, reset your router or modem if you’re using one. This should fix the problem.
Netflix Error tvq-pb-101 (1.9.0)
The Netflix error code tvq-pb-101 (1.9.0) indicates that Netflix’s servers are having issues. This can happen when too many people try to watch the same movie. You’ll have to wait for Netflix to resolve the issue. If the problem isn’t fixed on time, you can contact them for help.
Netflix Error tvq-pb-101 (5.2.12)
The Netflix error code tvq-pb-101 (5.2.12) can occur when a network issue prevents your device from reaching Netflix or data on your device stops Netflix from playing or working. Try the following to troubleshoot:
- Unplug your device from power, press the power button once, and wait one minute. You can also leave it unplugged for three minutes. Then, plug your device back in, turn it on, and try Netflix again.
- If you’re not sure your device is completely off or can’t find a power button, unplug the power cable. Leave your device off for at least 30 seconds. Turn on your device and try Netflix again.
- Find your router and unplug the power to it for 60 seconds. Then, plug it back in.
Netflix Error tvq-pb-101 (2.10.0)
The Netflix error code tvq-pb-101 (2.10.0) usually occurs on Android devices, including Android TV, streaming media players, and set-top boxes. If you continue to receive this error, it means that Netflix does not support your device.
You’ll have to change your device or get another one to continue watching your favourite movies and TV shows on Netflix.
Netflix Error NSES-500
If you see a Netflix error with code NSES-500, “Something went wrong. Sorry, we’re having trouble with your request.” It usually happens because the server is down and your browser can’t load the Netflix website. You can refresh the page by clicking the reload icon next to the address bar to fix it. If the error still appears, wait 10–15 minutes and try again. Contact Netflix Customer Service for more help if it still doesn’t work.
Netflix Error tvq-st-142
This error happens when data stored on your device needs to be refreshed or when an issue with your network stops Netflix from loading.
To fix the problem:
- Check your internet connection and make sure it’s working well. If need be, restart the router to refresh the connection.
- Update your device firmware and that of Netflix if your version has bugs causing the issue.
- Reset your router to renew the connections.
Netflix Error tvq-st-128
The tvq-st-128 error shows when there’s an issue connecting to Netflix servers. Here are some fixes:
- Restart your router and device to refresh the connections.
- Ensure you have a stable internet connection.
- Check if other apps can access the internet. The issue may be isolated to Netflix. If they can, restart the Netflix app. If the problem continues, delete and reinstall the app.
Netflix Error tvq-nw-104 (500)
The Netflix error code tvq-nw-104 (500) often indicates a network connectivity issue. This error message usually appears: “Netflix has encountered an error. Retrying in [X] seconds”. To fix this:
- Check your internet connection. You can test your device’s connection by trying another app that connects to the internet. Some devices have a network test available in settings.
- Turn off your device, ensure it’s completely off, and leave it off for 15 seconds. Then turn it on and try Netflix again.
- Sign out and sign back in.
Wrapping Up
While Netflix errors can certainly be annoying, a bit of troubleshooting is usually all it takes to resolve them. Updating your app, resetting devices, and reinstalling Netflix are simple solutions for many error codes. For unfamiliar issues, you can always contact Netflix customer support for additional help diagnosing and fixing the problem.
With the fixes outlined in this guide, you now have the key information needed to get your shows streaming again when Netflix errors occur. Just follow the steps for the specific error code, and you’ll be happily watching Netflix again in no time.
Frequently Asked Questions
What Does Error 404 Mean on Netflix?
If you get the message, “Lost your way? Sorry we can’t find that page”. This error usually appears if there’s an issue with your web browser, the Netflix app, or the page you’re trying to reach doesn’t exist. To fix this, ensure your browser or the Netflix app is updated – you can check for updates on your device’s app store.
How Do I Clear My Netflix Error Code?
Most Netflix error codes can be cleared by basic troubleshooting steps like restarting your device, reinstalling the app, checking for updates, and ensuring your internet connection is stable. Clearing the app’s cache and data can also help remove any unstable elements causing issues.
What Is the Error Code Tvq on Netflix?
The TVQ error codes on Netflix usually happen when there’s a network connectivity issue, and your device is unable to reach Netflix. Updating the app, rebooting your router and network connection, and reinstalling Netflix are ways to resolve tvq errors.
Why Is Netflix Not Working On My Smart TV?
If Netflix is not working on a smart TV, it could be due to outdated app versions, connectivity issues, or device bugs. Try updating Netflix, resetting your router, checking for firmware updates on the TV, and reinstalling the app to get Netflix working again.
How Do I Contact Netflix to Clear Error Codes
You can visit their troubleshooting page and enter the error code displayed on your screen to find simple tips to troubleshoot the issue. You’ll also find a ‘Contact Us’ button at the bottom of the page. Tap on it to talk to the Netflix customer support team.
