Are you thinking of canceling your GOtv subscription but need help with how to go about it? Look no further! In this guide, I will provide you with easy-to-follow steps to cancel your GOtv subscription.
You’ll learn about the different options on how to cancel GOtv subscription, such as online and the GOtv app or through a phone call, and I’ll also answer some of the frequently asked questions about GOtv subscriptions.
By the end of this guide, you’ll be able to cancel your GOtv subscription without any stress. So, if you’re ready to end your subscription, let’s dive in and get started!
How to Cancel GOtv Subscription Online
Canceling your GOtv subscription online is easy. You can do it by following these simple steps:
- Visit the GOtv website
- Click on the “Sign In” button at the top right corner of the page.
- Enter your IUC number and surname in the fields provided.
- Click on the “Login” button.
- Click on the “Manage Subscription” button.
- Click on the “Cancel Subscription” button.
- You should receive a notification that you have successfully canceled or stopped your subscription.
How to Cancel GOtv Subscription on Phone
To cancel your GOtv subscription quickly and effectively, you can use the live chat option within the GOtv app. Here are the steps to follow:
- Download the GOtv app from either the Google Play Store or Apple App Store.
- Log in to your account.
- Proceed to the Contact Us section of the app.
- Choose the ‘Live Chat’ option.
- Wait for an agent to connect with you.
- Once connected, request to cancel your subscription.
- You will be asked to provide your ‘IUC number’ and other details in order to confirm your ownership of the decoder.
- Follow the instructions provided by the customer care representative to cancel your subscription successfully.
How to Cancel GOtv Subscription via Phone Call
You can also cancel your GOtv subscription via phone call. Here’s how:
- Dial the GOtv customer care phone number: +234 803 904 4688.
- Make sure you have your IUC number (a unique identifier for your GOtv Decoder), as you might be asked to provide it during the call.
- Once you get connected to an agent, ask the agent to cancel your GOtv subscription.
- Follow the instructions of the agent by providing all necessary information to cancel or stop your subscription.
How to Stop GOtv Auto Renewal
If you want to stop GOtv from automatically renewing your subscription, you can do so by following these steps:
- Log in to your GOtv account.
- Click on the “Pay” button.
- Click the drop down option to select payment options
- Click ‘cancel recurring payment’
- Select ‘Yes’
- Payments cancelled will be displayed if the cancellation is successful.
Alternatively, you can cancel your subscription by calling the GOtv customer support team from your mobile phone. Here’s how:
- Dial the GOtv customer care phone number: +234 803 904 4688.
- Make sure you have your IUC number, as you might be asked to provide it during the call.
- Once you get connected to an agent, ask the agent to cancel your GOtv subscription.
- Follow the instructions of the agent by providing all necessary information to cancel or stop your subscription.
Frequently Asked Questions
What Happens to My Remaining Package Days After Cancellation?
Your remaining package days will be forfeited after cancellation. So, canceling the subscription may not really pay. It’s advisable you wait for your current subscribtion to expire then you don’t renew it.
Is There a Cancellation Fee for GOtv?
No, there is no cancellation fee for GOtv.
What Happens to My Decoder After Cancelling My GOtv Subscription?
Your decoder will still work, but you will not be able to access any channels. However, you may have access to some free channels and some audio (FM) channels). You’ll have full access to your decoder and packages when you renew your subscription.
How Long Does It Take To Cancel My GOtv Subscription?
It usually takes a few minutes to process a cancellation request. You will get a notification within minutes once the request to cancel is successful.
How Do I Stop GOtv From Automatically Renewing My Subscription?
You can stop GOtv from automatically renewing your subscription by turning off the auto-renewal feature in your account settings on the GOtv app. Follow the steps I gave earlier in this article to do this.
Conclusion
If you follow the steps in this article, canceling your DStv subscription will be quick and successful. Make sure you follow the tips and steps patiently and refer back to the steps here in you get stuck somewhere. Check how to change your GOtv package instead if you have a change of mind to upgrade or downgrade your Bouquet.
If you have issues with your GOtv decoder, read this article about how to clear GOtv error codes for tips to fix this problem in minutes.
If you have any questions or concerns about canceling your subscription, don’t hesitate to contact GOtv customer care for assistance.
