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How to Clear GOtv Error Code

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Seeing error codes flash on your TV screen can be confusing and frustrating, but there’s no need to panic or call for a technician right away. Many GOtv error codes can easily be deciphered and resolved with some basic troubleshooting steps that you’ll learn about in this article.

With this guide, you’ll learn how to clear GOtv error codes and messages within a few minutes. I’ll walk you through practical tips to fix the problem. Soon, you’ll catch up on the latest news and entertainment from GOtv’s great selection of channels.

So read on to clear the ‘GOtv Error Code’ in the following paragraphs.

How to Clear GOtv Error Code

GOtv Problems and Solutions

You’re going to find out what causes common GOtv error codes and how to clear the Error with simple but effective troubleshooting tips.

How to Clear GOtv Error Code E16

GOtv error code E16 is one of the most common error codes faced by GOtv users. It usually occurs when your subscription expires, and you’ve not paid for it. It also happens when you pay the wrong amount for the package you’re paying for.

To clear this error code, follow these steps:

  1. Download the GOtv app from the Google Play or iOS App Store and sign in with your IUC number.
  2. Click on the “Clear Error Code” button.
  3. Wait for a few minutes for the error code to be cleared.
  4. If the error code persists, try rebooting your Decoder. Also, make sure that your Decoder is powered ON while trying to clear the error code.
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An E16 error can be prevented by ensuring your Decoder is powered on before paying for your subscription. Also, always make sure to make the correct payment – Do not pay less or higher than the amount you’re required to make. Read more about how to make GOtv Subscriptions Payment here.

How to Clear GOtv Error Code E17

To clear an E17 error on GOtv, follow these instructions:

  1. Download the GOtv app from the Google Play or iOS App Store and sign in with your IUC number.
  2. Click on the “Clear Error Code” button.
  3. Wait for a few minutes for the error code to be cleared.
  4. If the error code persists, try rebooting your Decoder. Also, make sure that your Decoder is powered ON while trying to clear the error code.

Alternatively,  Type “reset” followed by your IUC number. Send the message to 4688.

How to Clear GOtv Error Code E18

To clear an E17 error on GOtv, follow these instructions:

  1. Go to the GOtv Selfservice Portal.
  2. Tap ‘Fix Errors’ and sign in with your IUC number.
  3. Click on the “Clear Error Code” button once you’re logged in.
  4. Wait for a few minutes for the error code to be cleared.

How to Clear GOtv Error Code E30

Error code E30 on GOtv means that the decoder has been switched off or there was no signal for a long time. To clear the error code, you can try the following steps: 

  1. Make sure your decoder is switched on
  2. SMS reset to 44688.

If that doesn’t help, do these:

  1. Sign in to the GOtv mobile app.
  2. Select Clear error code from the main menu
  3. Choose the error code you want to fix
  4. Tap Clear code
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If these steps don’t work, contact GOtv customer support for assistance.

How to Clear GOtv Error Code E37

If you are experiencing the error message “E37-32 (Service does not exist.)” on your decoder, you first need to reboot and rescan your decoder. To do this, switch off the decoder at the plug and wait for 30 seconds before switching it back on.

Once the decoder is back on, perform a scan to update the service list. If the issue persists, reset the decoder to its factory settings by setting ‘Reset’ to 4688.

How to Clear GOtv Error Code E48-32

GOtv error code E48-32 usually occurs when your decoder is not receiving a signal. This may be due to bad weather or an issue with the installation or cables connecting the decoder and the Antenna. To clear this error code, follow these steps:

  1. Power cycle the decoder. Unplug it from the power source and allow it to rest for about five minutes.
  2. Check that your antenna is properly connected to your decoder and it’s properly aligned.
  3. Check the signal information by pressing the menu button and selecting signal information
  4. If there is no signal on channel 23, 
    1. Press Menu
    2. Go to Advanced Options
    3. Go to Installation
    4. Click on Auto Scan

How to Clear GOtv Error Code E66-32

GOtv error code E66-32 usually occurs when your decoder is not authorized to view a particular channel. To clear this error code, follow these steps:

  1. Check that your subscription is up-to-date.
  2. If your subscription is up-to-date and you still don’t have access, you’ll need to upgrade your package to get access to view the channel. Read more about GOtv’s current package price list to get details on the current prices to upgrade your package.
  3. If the error code persists after upgrading your package, try rebooting your decoder. If that doesn’t help, contact the GOtv support team for further assistance.
Also Read:  8 Easy Ways on How to Subscribe GOtv

Final Words

This guide provides a comprehensive explanation of how to clear GOtv error codes. I have covered the most frequent error codes that GOtv users encounter, such as E16, E17, E18, E30, E37, E48-32, and E66-32. Although GOtv errors can be frustrating, identifying the error codes and following the proper troubleshooting steps can get your decoder working again.

By following the steps outlined in this guide, you can quickly clear GOtv error codes and continue enjoying your favourite channels.

Frequently Asked Questions

What Is the Code for GOtv Reset?

The code for GOtv reset is 4688. To reset your GOtv decoder, send a text message with the word ‘Reset” Leave a space and write your IUC number, then send the message to 4688.

What Does E48 32 Mean on GOtv?

GOtv error code E48-32 usually occurs when your decoder is not receiving any signal. This is caused by bad weather, or the Antenna was moved or adjusted slightly. Check the Antenna and adjust it to see if this fixes or removes the error.

What Is the USSD Code for GOtv?

The USSD code for GOtv is *288#. You can use the code to pay for your subscriptions, Change your package, activate your new GOtv, and clear error codes. Just dial *288# and follow the prompts.

How Do I Clear the Error Code on My GOtv Decoder?

To clear the error code on your GOtv decoder, follow the steps outlined in this article. Alternatively, dial *288# and select the option to ‘Clear error codes.’ enter your IUC number, then follow the prompts to clear any error code from your decoder showing on your TV screen.

How Do I Resolve Decoder Upgrade Issue on GOtv?

To resolve the decoder upgrade issue on GOtv:

  1. Turn off the decoder and allow it to cool off for about 2 minutes or more.
  2. Reboot the decoder and try upgrading your GOtv decoder again.
  3. If that doesn’t help, contact the GOtv customer support for further assistance.