Are you tired of your DStv subscription? Do you want to cancel it? If yes, then you can cancel your DStv subscription with the guide and steps you’ll find in this article.
In this article, I will guide you on how to cancel DStv subscription. We will cover different methods of canceling your subscription, including online, via WhatsApp, and through the app. I will also provide answers to some frequently asked questions about DStv subscriptions.
Let’s begin!
How to Cancel DStv Subscription Online
The easiest way to cancel DStv is online via the DStv website or self-service portal. Follow the steps below to cancel your DStv subscription online:
- Visit the DStv Self-Service portal
- Log in to your account.
- Go to the Account Page from the main menu.
- Select the “Add or Change” option.
- Click on the DStv subscription.
- Press “Cancel Subscription.”
How to Cancel DStv Subscription on WhatsApp
You can cancel your subscription on WhatsApp by chatting with a customer care agent and requesting that your subscription be cancelled. Follow the instructions below to do this:
- Say hi to the DStv Chatbot on WhatsApp
- Reply with ‘Help.’
- Send a message to the number requesting to talk with an agent
- Once you get connected to an agent, request to cancel your subscription.
- You’ll be required to provide your ‘IUC number’ and other information to confirm you are the owner of the decoder.
- Follow the instructions provided by the customer care representative to cancel your subscription.
How to Cancel DStv Subscription on App
You can cancel your DStv subscription on the My DStv app by using the DStv chat option in the app. This is very effective if you want to cancel your subscription very quickly. To do this, follow these instructions:
- Download the DStv app from the Google Play Store or Apple App Store.
- Log in to your account.
- Go to the Contact Us section of the app
- Select the ‘Live Chat’ option
- Wait to get connected to an agent
- Once you get connected to an agent, request to cancel your subscription.
- You’ll be required to provide your ‘IUC number’ and other information to confirm you are the owner of the decoder.
- Follow the instructions provided by the customer care representative to cancel your subscription.
How to Cancel DStv Now Subscription
To cancel your DStv now subscription, follow the instructions below:
- Go to the self service portal.
- Log in to your account.
- Go to the “My Account” section.
- Select the ‘Subscription’ and then ‘Manage Subscription’ option.
- FInd the cancel button and select it to cancel your DStv now subscrition.
You can also contact DStv customer care by calling their customer care line or visiting their office close to you. Then, explain to the customer care agent that you would like to cancel your DStv Now subscription and the reason for cancellation.
Alternatively, wait for the subscription to expire and do not renew the subscription.
How to Cancel DStv Disney Plus Subscription
Here are the steps to disconnect from Disney+ on DStv:
- Login to your DStv account and locate your profile and products
- Click on My Products.
- Select the Disney+ option.
- Click on Disconnect
- Confirm your selection
- Choose any date you wish to disconnect, and the subscription will be removed immediately.
How to Remove Showmax From DStv Subscription
To Remove Showmax From your DStv Subscription, follow the instructions below:
- Open the My DStv app and Log in to your account.
- Go to the Account Page from the main menu.
- Select the “Add or Change” option.
- Click on the Showmax subscription.
- Select “Remove Showmax.”
You can also cancel your Showmax subscription by following these steps:
- Log in to your account at Showmax
- Navigate to the My Account section
- Select My Account on the top menu bar under your username
- Select Manage Subscription
- Select Cancel Subscription
Frequently Asked Questions
What Happens if You Don’t Pay Your DStv Account?
If you don’t pay your DStv subscription amount when it’s due, your subscription or account will be suspended. You will not be able to watch any channels until you make the payment. However, you can still access some free-to-air channels.
Do You Pay a Reconnection Fee for DStv?
No, you will not pay a reconnection fee if your subscription is suspended. When you’re ready to reconnect or subscribe, you’ll only pay the amount or cost required for the package you choose. Check out current DStv packages and price lists.
What Happens if I Pay DStv Twice?
If you pay DStv twice, the extra payment will be credited to your account. You can use the credit to pay for your next subscription. What this means is that your current subscription will be activated for two months.
How Do I Change My Payment Details on DStv?
To change your payment details, follow the instructions below
- Visit the DStv official website.
- Log in to your account.
- Go to the Account Page from the main menu.
- Select the “Pay” option.
- Click on the “Payment Details” option.
- Select the payment options you like and click on “pay,” then follow the instructions to complete the payment.
How Do I Reactivate My DStv After Payment?
After making or renewing a payment, your DStv service will automatically resume within minutes once the payment is confirmed and reflected on your account.
Conclusion
If you follow the steps in this article, canceling your DStv subscription will be quick and successful. You can do this online, on WhatsApp, or the app mentioned in this article.
The most effective way to cancel your DStv subscription is to call the DStv or Multichoice customer support team to ask for cancellation of your current subscription package. If you have any questions or issues, they’ll guide you on how to resolve them.
