Is your airtime disappearing from your GLO SIM without you knowing why? Are you tired of losing airtime to unwanted GLO network services? Do you want to know how to stop GLO airtime deduction and save money? If yes, then you are in the right place.
In this blog post, I will show you how to stop GLO airtime deduction quickly and save money. You will also learn why GLO deducts your airtime and how to avoid it in the future. By the end of this post, you will be able to enjoy your GLO airtime without fear of losing it.
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Why is GLO Deducting My Airtime?
GLO deducts your airtime for various reasons, such as:
- You have **borrowed airtime** from GLO and have not repaid it yet. GLO automatically deducts the borrowed amount from your next recharge. If they don’t, you can dial *321# or *777# and choose the ‘Repay Loan’ option, and the amount will be deducted immediately.
- You have subscribed to unsolicited SMS, calls, and value-added services** that charge you for receiving or sending messages, calls, or content.
- You are browsing the internet without a data plan or after your data plan has expired. This may cause your airtime to be deducted at a pay-as-you-go rate. To avoid this, you should always have an active data plan and check your data balance regularly.
- You transferred or shared airtime with another GLO user. This may deduct your airtime balance by the amount you transferred or shared. The minimum transferable amount is N50, and the maximum is N1000 at a time.
- You have subscribed to “GLO Always ON,” a prepaid subscription offer allowing you to retain your phone number for one full year (365 days), regardless of whether you have used your line. This service charges a one-time fee of N500 from your main account balance when you dial *777# and select Always On from the menu.
How to Stop GLO Airtime Deduction
To stop GLO airtime deduction, you must cancel any auto-renewal or subscription service that may deduct your airtime without your consent. Here are some ways to do that:
- To unsubscribe from GLO Value added services, send an SMS with STOP to 2442. This will stop all unsolicited SMS, calls, and value-added services that may be charging you. Check out our article on Activating GLO DND for more details.
- To cancel auto-renewal on your data plan, send an SMS with CANCEL to 312. This will stop your data plan from renewing automatically and deducting your airtime when it expires. Read our article on Canceling Auto-Renewal on GLO for more information.
- Contact GLO customer care by calling 300 or using any of their official social media handles or email. You can also use the live chat function on their website to chat with a live customer care agent. They can help you cancel any auto-renewal or subscription service causing your airtime deduction.
How to Block/Disable and Cancel GLO Airtime Deduction
When buying data on GLO, always cancel automatic renewals so that when you run out of data, the data won’t renew automatically, causing a deduction on your line.
Call the GLO customer service to Block, Disable, and Cancel airtime deductions on your line. Also, activate the DND service to avoid deductions on your line.
How to Stop GLO Airtime Deduction Automatically
If you’re having trouble turning off auto-renewal, contact GLO customer support for help. They can help you identify the services deducting airtime from your account and help you disable them.
Alternatively, log in to the GLO Cafe app. Tap “VAS Services” at the bottom of the screen, then select “Manage Services.” You’ll find a list of all active subscriptions on your line, tap on anyone and choose the option to remove or deactivate to stop using the service.
How to Check GLO Airtime Deduction Settings
You can check your airtime deduction settings by dialing *305#. Select Active Services/Subscriptions, which will show you a list of all the services currently deducting airtime from your account. You can deactivate any of these services that you don’t want.
How to Block GLO Data Plan Renewal
If you have auto-renewal enabled, your data plan will automatically renew when it expires. To turn off auto-renewal, send the keyword “Cancel” to 127 or 312.
Alternatively, log in to the GLO Cafe app. Tap on your active data bundle, then scroll down, and you should see a button for auto-renewals. Toggle the button off to remove auto-renewals on the data plan if activated.
How to Stop GLO from Deducting Airtime for Daily Data
Login into the GLO Cafe app. Tap on your active daily data bundle, then scroll down, and you should see a button for auto-renewals. Toggle the button off to remove auto-renewals on the data plan if activated.
Alternatively, you can contact the GLO customer care service by calling 300 to request a stop on the daily data plan.
How to Stop GLO from Deducting My Credit For Data
Text Cancel to 127 or 312. If that doesn’t work for you, contact GLO customer care and request that the service be disabled. You can also dial *108*2#.
How to Stop/Deactivate GLO Pay As You Go (PAYU)
To opt out of PAYGO browsing, Dial *108*2#. Alternatively, Call GLO customer care on 300 and request that the service be deactivated. You can contact them on any of their social media pages and ask for the PAYU service to be disabled from your line.
How to Stop GLO From Browsing With My Airtime
If you’re browsing from your Airtime, you don’t have a data bundle. To stop browsing with your Airtime, buy or activate a GLO data plan. Check our article on Buying GLO data plan for alternative ways to buy data on GLO.
How to Deactivate all Subscriptions on GLO
There are three ways to deactivate all subscriptions on your GLO SIM card:
- Dial *305#, then select active or subscriptions the deactivate each service one after the other. This may take time, though.
- Log in to the GLO Cafe app. Tap “VAS Services” at the bottom of the screen, then select “Manage Services.” You’ll find a list of all active subscriptions on your line, tap on anyone and choose the option to remove or deactivate to stop using the service.
- Call GLO customer care and request full deactivation of all active subscriptions and services eating your money on the network.
GLO Pay As You Go Code
The GLO Pay As you go code is *108#. To opt in for PAYG browsing,
Dial *108*1# while, to opt out of GLO PAYGO browsing, Dial *108*2#
Frequently Asked Questions:
How Do I Cancel My Glo Subscription?
Dial *305# and find the subscription you want to cancel from active subscriptions, then follow the prompts to cancel the service. Also, you can do this by contacting GLO customer support, and they will help you cancel your subscription.
How Do I Get a Refund for My Glo Airtime Deduction?
If you have been charged for a service you did not sign up for, you can request a refund from Glo. You can do this by calling Glo customer support and requesting a refund.
What Are the Different Ways to Stop Glo Airtime Deduction?
There are a few ways to stop Glo airtime deduction. You can:
- Disable auto-renewal for your data plan.
- Activate DND service on your GLO line
- Contact Glo customer support, and they will help you turn off the airtime deduction from your account.
How Do I Cancel My GLO Subscriptions?
To cancel your Glo subscription, you can:
- Send a text message with the word “CANCEL” to 127.
- Log in to your Glo cafe app or online and cancel your subscription.
- Contact Glo customer support, and they will help you cancel your subscription.
How Do I Stop Auto-Renewal on GLO?
To stop auto-renewal on Glo, you can:
- Send a text message with the word “CANCEL” to 127.
- Log in to your Glo account online and disable auto-renewal from there.
- Contact Glo customer support, and they will help you disable auto-renewal from your account.
How Do I Cancel My Service?
Send a text message with the word “CANCEL” to 127 or contact Glo customer support, and they will help you cancel your service.
How Can I Check My GLO Subscription?
To check your Glo subscription:
- Dial *305# and select active services.
- Log in to your Glo cafe app and check your subscription status.
How Do I Cancel Unwanted Subscriptions?
Choose any options mentioned in this article to cancel unwanted subscriptions online, using the GLO Cafe app or using USSD Code.
What Number Do I Dial to Cancel Subscriptions?
To cancel subscriptions on Glo, dial *305# from the GLO line, select active services, and follow the prompts to cancel any service you choose.
How Do I Find Unwanted Subscriptions on My Account?
To find unwanted subscriptions on your Glo account, you can:
- Log in to your Glo account on the GLO Cafe app and check your subscription status from there.
- Dial *305# and select active subscriptions or services, and you’ll find a list of all subscriptions on your line.
How to Cancel GLO 577
GLO 577 is a code to unsubscribe from MV service, which is a value-added service that allows you to download music videos on your phone. Text UNSUB MV to 577 to cancel the service.
I hope you found this blog post helpful and informative. Now you know how to stop GLO airtime deduction and prevent it from happening again. You can use the methods I shared to stop unwanted services on your GLO network and enjoy your airtime.
If you have any questions or have issues stopping the airtime deductions on your line, contact the GLO customer online via any of their social media handles or call them by dialing 300 and asking for help. Stay connected with GLO!