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How to Fix Proximity Sensor Issue on Infinix Phone

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If you’ve ever experienced your screen going black during a call on your Infinix phone, you’re likely dealing with a proximity sensor issue. This can be quite frustrating, but the good news is that there are several ways to address this problem.

The proximity sensor on your phone is located near the earpiece and detects when the phone is close to your face during a call. This turns off the screen to prevent accidental touches. However, it can be inconvenient and frustrating if the proximity sensor doesn’t work properly due to reasons like dirt, dust, or hardware damage.

So, fixing the proximity sensor issue on your Infinix phone as soon as possible is important. This article will show you How to Fix Proximity Sensor Issue on Infinix Phone in simple and easy steps. I will also answer some frequently asked questions about the proximity sensor issue on Infinix phones. 

So, let’s get started!

How to Fix Proximity Sensor Issue on Infinix Phone

How to Check if Your Proximity Sensor Is Working Properly

Before you try any of the solutions below, you should first check if your proximity sensor is working properly or not. To do that, follow the instructions below:

  1. Download and install a simple app called Sensor Test from the Google Play Store
  2. After installing the app, open it and tap on the proximity option. 
  3. You will see a screen with a yellow circle, a lamp or bulb and a number, which indicates the distance in centimeters between your phone and the nearest object. 
  4. Try to move your hand or any object close to and away from the sensor. The bulb should turn off when the object or your hand comes close to the sensor. 
  5. If the bulb doesn’t turn off, it means that the sensor is not detected or not working. 
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Based on the results of this test, you can determine if your proximity sensor is working 

properly or not. If it is not, then you can try the following solutions to fix it.

How to Fix Proximity Sensor Issue on Infinix Phone

There are some simple and effective ways to fix proximity sensor issues on Infinix phones. Here are some of them:

Calibrate the proximity sensor.

One of the easiest ways to fix the proximity sensor issue on the Infinix phone is to calibrate the sensor. This means resetting the sensor’s sensitivity and accuracy. To do this, follow these steps:

  • Turn off your phone or boot your phone into recovery mode. If your mobile phone is switched off, press the power and volume down buttons to boot into recovery mode.
  • Use the volume button to navigate to the ‘Calibration’ option, select the ‘Proximity’ option, and press the power button.
  • Place your phone on a flat surface and ensure nothing covers the sensor.
  • Press the power button to select the ‘Calibration’ button and wait a few seconds. You should see a message saying, ‘Calibration success.’
  • Scroll down to the ‘Exit’ button and press the power button. Your phone should restart immediately, which should fix the proximity sensor issue on the Infinix phone. If not, try the next method.

Clean the Sensor

Another possible way to fix the proximity sensor issue on the Infinix phone is to clean the sensor. This involves removing any dirt, dust, or debris that might be blocking the sensor. To do this, turn off the phone and remove the battery (if possible) before gently wiping the sensor area with a soft cloth or cotton dipped in alcohol. Let the sensor dry and remove it entirely before turning the phone back on.

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Reset the proximity sensor

Another possible way to fix the proximity sensor issue on an Infinix phone is to reset the sensor. This means restoring the sensor’s default settings and clearing software glitches or bugs. To do this, follow these steps:

  • Go to the phone settings and tap on ‘System.’
  • Tap on ‘Reset options’ and then ‘Reset Calibration Parameters’.
  • Tap on ‘Reset Parameters’ and confirm your choice.
  • Restart your phone and check if the proximity sensor issue is fixed.

This should fix the proximity sensor issue on Infinix phones. If not, contact a professional technician or a CarlCare service center for further assistance.

How to Disable Proximity Sensor on Infinix

If you do not want to use the proximity sensor feature on your Infinix phone, you can disable it. However, this might affect some of the smart features and functions of your phone. To disable the proximity sensor on Infinix, follow these steps:

  • Go to the phone settings and tap on ‘Display’.
  • Tap on ‘Inadvertently mode’.
  • Turn off the toggle for ‘Inadvertently mode’.
  • Restart your phone and check if the proximity sensor is disabled.

Alternatively, you can also use a third-party app such as ‘Proximity Sensor Reset/Fix’ to disable the proximity sensor on Infinix. However, be careful when downloading and installing such apps, as they might contain malware or viruses that could harm your phone.

How to Stop Screen Turning Off During Call on Infinix

If you want to stop screen turning off during call on Infinix, follow the instructions in this article to fix or disable the proximity sensor on your infinix phone. You can also disable Anti-Inadvertently mode.

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Conclusion

This article has provided the necessary information to understand what a proximity sensor is, its importance, and how to troubleshoot the proximity sensor issue on your Infinix phone. I have also shared tips on turning off the proximity sensor feature and preventing the screen from turning off during calls. 

If you still face any challenges, I recommend you seek professional assistance from a technician or visit a CarlCare service center for further support.

Frequently Asked Questions

Where Is Proximity Sensor in Infinix?

The proximity sensor in Infinix is usually located at the top of the phone, near the front camera and the earpiece. You can see a small hole or a notch indicating the sensor’s position.

What Is the Secret Code for Proximity Sensors?

The secret code for proximity sensor is *#*#0588#*#*. This code will open the proximity sensor test mode, where you can calibrate, test, and reset the sensor.

Why Does My Infinix Phone Screen Go off When I Call?

Your Infinix phone screen goes off when you call because of the proximity sensor feature. The proximity sensor detects when you hold the phone near your ear, place it face down on a surface, and turn off the screen to save battery and prevent accidental touches. If you want to stop the screen from turning off during a call on Infinix, follow the instructions in this article.

How Do You Check if My Phone Sensors Are Working?

Using the secret codes or test modes, you can check if your phone sensors are working. For example, you can use the code *#*#0588#*#* to check the proximity sensor, or the code *#*#0*#*#* to check the LCD display. You can also use third-party apps such as ”Sensor Box” or ”Phone Tester” to check the status and performance of your phone’s sensors.

How Can I Stop the Screen from Turning Off During a Call?

Follow the instructions in this article to stop your Infinix screen from turning off during a call.