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⁠⁠Prime Video Not Working: How to Troubleshoot

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It’s frustrating to sit down to watch your favorite show on Amazon Prime Video only to start having issues with ‘Prime Video not working’. Whether Prime Video is not loading, giving playback errors, or saying content is unavailable, it can be super annoying! But don’t stress – you can try some easy troubleshooting steps in this article to get Prime Video back up and streaming. 

This article will discuss some common problems users face while using Prime Video and how to troubleshoot them. So, if your ‘Prime Video not working,’ continue reading for tips to fix the problem.

⁠⁠Prime Video Not Working: How to Troubleshoot

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Why Is Prime Video Not Working?

Here are some of the common reasons why your Prime video may not be working:

  • Internet Connection Issues: Prime Video requires a stable, fast internet connection to stream properly. If your WiFi or broadband is slow or keeps cutting out, this can cause playback failures.
  • Outdated App: If you haven’t recently updated the Prime Video app, an outdated version could be the culprit. Make sure you have the latest version installed.
  • Overloaded Servers: During peak times when many people are streaming, Prime Video servers can become overloaded and struggle to keep up with demand.
  • Account Problems: Issues with your Amazon account, like an invalid login or expired subscription, can stop Prime Video from working.
  • Restricted Content: Some titles are restricted by region, so they may say “currently unavailable” if you’re trying to view them outside their allowed location. 
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Prime Video Not Working on TV

If you are having trouble streaming Prime Video on your TV, the first thing you need to do to fix this problem is to ensure that your TV is connected to the internet and that your internet connection is stable. 

If your internet connection is slow or unstable, you may experience buffering or other issues while streaming. If the issue persists, restart your TV and your router or modem and reconnect to see if this fixes the problem.

Contact the prime video support team for further assistance if the issue persists.

Prime Video Not Working on Samsung TV

If you are having trouble streaming Prime Video on your Samsung TV, remove your TV from power and wait for about 60 seconds before plugging it back into power. While waiting, restart your modem, router, or hotspot connection. 

Also, make sure to have a stable internet connection while you’re trying to stream on your ‘Samsung TV’. This is to ensure that the videos don’t skip or buffer. This should fix the issue you’re having with your Samsung TV.

Prime Video Not Working on Firestick

The first thing to do here is to ensure you’re connected to the internet and have the latest software version. If the software version is up to date, try restarting Firestick. This should fix bugs within its firmware, and everything should work perfectly.

If the problem persists, clear the cache file of the ‘Prime Video app’, and if you’re using an HDMI cable, make sure the cable is not faulty and working correctly – ‘Make sure that your HDMI cable and display are compatible with HDCP 1.4 (for HD content) or HDCP 2.2 (for UHD/HDR content).’

Prime Video Not Working on Android TV

If you are having trouble streaming Prime Video on your Android TV, there are a few things you can try to fix the issue. First, make sure that your TV is connected to the internet and that your internet connection is stable. 

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If your internet connection is slow or unstable, you may experience buffering or other issues while streaming. You can also try restarting your TV and your internet router to see if that resolves the issue.

Prime Video Closed Caption Not Working

If you are having trouble with closed captions on Prime Video, make sure that closed captions are enabled in your Prime Video settings.

You can also try turning closed captions off and then back on again to see if that resolves the issue. If you are still having trouble, update the prime video app and also the update your viewing device firmware to its latest version to rule out any issues with updated software versions.

If the issue persists, close the Prime Video app and clear the cache files. You can also force stop the app and try again.

Prime Video Chromecast Not Working

If you’re having a problem with Chromecast, ensure that your device is updated to the latest version. Then, reset your device, and uninstall and reinstall the Prime Video app. If the issue persists, check your Wi-Fi connection and ensure it’s strong. If none of these solutions work, contact Prime Video support for further assistance.

Amazon Prime Video Not Working on Chrome

If you have trouble streaming Prime Video on Chrome, try the following tips to fix the problem. First, ensure that you are using the latest version of Chrome and that your browser is up to date. You can also clear your browser cache and cookies to see if that resolves the issue. If you are still having trouble, delete the Chrome app and reinstall it; this should fix the problem.

Prime Video Not Working After Payment

If you are having trouble streaming Prime Video after making a payment, there are a few things you can try to fix the issue. First, make sure that your payment has been processed and the payment is successful. If it’s not, try changing your payment method to see if this would help.

You can also try logging out of your account and then logging back in again to see if that resolves the issue. If you are still having trouble, you may need to contact Prime Video customer support for further assistance.

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Subtitles on Prime Video Not Working

To resolve this issue, please ensure that the subtitles are turned on, set to the appropriate language, and have a readable font size. 

Try restarting your device and clearing the cache. You can also click your account name in the bottom left corner, select “Sign out,” and then sign back in. If the problem persists, don’t hesitate to contact Prime Video customer support for further assistance.

Wrapping Up

If you are getting the ‘Prime Video not working’ error message or having issues in general, internet connectivity issues, outdated apps, account problems, and device conflicts can be the major causes of this problem. 

However, as mentioned in the article, there are simple troubleshooting steps you can take to resolve the issue. These include checking your internet speed, restarting your device, and reinstalling the app.

If you still experience persistent playback issues or issues with your account, please contact the Amazon support team for assistance. Remember to keep the Prime Video app updated and always maintain a stable internet connection when using ‘Prime Video’. 

By following these tips, you can quickly fix any Prime Video problems.

Frequently Asked Questions:

Why Is Prime Video Not Working Today?

If you are experiencing issues with Prime Video today, it may be due to a service outage or maintenance. Also, the problem may be with your internet connection or Prime Video subscription. You can troubleshoot the issue using the steps outlined in this article.

Why Does My Amazon Prime Video Keep Saying Something Went Wrong?

If you see an error message that says ‘something went wrong’ while using Prime Video, it may be due to a temporary issue with the service. You can try restarting your device, modem, or router to see if that resolves the problem. If you are still having trouble, you may need to contact Prime Video customer support for further assistance.

Why Does Prime Video Say This Video Is Currently Unavailable?

If you see a message that says, ‘this video is currently unavailable’ while using Prime Video, it may be due to licensing restrictions or other issues. You can try searching for the video again later to see if it becomes available. If you are still having trouble, contact Prime Video customer support for further assistance.

How Do I Watch Amazon Prime Video Not Available in My Location?

If you are trying to watch Prime Video content that is not available in your location, you can use a VPN to access the content. However, it is essential to note that using a VPN to access content that is not available in your location may violate Prime Video’s terms of service.